Terms & Conditions + Privacy Colicy
TERMS & CONDITIONS AND PRIVACY POLICY
MACK Productions Limited (trading also as “THE MACK Films”)
Company No. 09494497
Registered office: Unit D, 3 Dunnage Crescent, SE16 7FJ, London, UK.
TERMS & CONDITIONS
By using this website or engaging our filmmaking, production, photography, or creative services, you agree to the following terms.
Services
We offer a range of services, including filmmaking, videography, photography, creative direction, production management, and related services, both in the UK and internationally. All work is delivered in accordance with a mutually agreed-upon proposal, quote, or contract.
Booking & Payment
A non-refundable deposit (usually 25–50%) may be required to confirm a booking.
Full payment is due by the agreed date or upon delivery of final assets.
Late payments may incur statutory interest under the UK Late Payment of Commercial Debts Act.
Cancellations & Rescheduling
Cancellations within 7 days of a confirmed shoot may be charged up to 100% of the agreed fee.
Rescheduling is possible depending on availability and may incur extra costs.
Weather-related postponements may be initiated at our discretion for safety or quality reasons.
Intellectual Property & Licensing
All raw footage, RAW photos, unused materials, and project files remain the exclusive property of MACK Productions Limited.
Clients receive a licence to use the final delivered assets for the purpose agreed in the proposal or contract.
Additional usage rights or commercial extensions may include extra fees.
We may use completed work for marketing, portfolio, showreels, and social media unless the client explicitly requests otherwise in writing.
Client Responsibilities
The client is responsible for securing necessary permissions, such as location permits, talent releases, access rights, copyright permissions, and ensuring safe working conditions during the project.
Liabilities
We are not liable for delays or disruptions caused by events outside our control.
Our total liability for any claim is capped at the amount paid for the specific project.
We are not liable for indirect or consequential losses (including lost revenue or business interruption).
International Work
Clients may be responsible for travel, accommodation, visas, carnets, insurance, and related costs unless otherwise agreed.
Please note: MACK Productions Limited offers cost-efficient productions at specific locations abroad, such as Germany, South Africa and Hungary. In these countries, we provide services under similar conditions to local providers. Conditions apply.
Delivery & Revisions
Delivery schedules are estimates unless specified as guaranteed.
The number of revisions will be clearly stated in the proposal; additional revisions will be charged.
Termination
We may terminate a project if the client breaches terms or if the relationship becomes unworkable. Any completed work remains payable.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes fall under the jurisdiction of the courts of England and Wales.
PRIVACY POLICY
MACK Productions Limited is committed to protecting your privacy and handling your data responsibly.
Personal Data We Collect
Contact details: name, email, phone, company
Project requirements, correspondence, briefings
Website usage data (cookies, analytics)
Payment and invoicing information
Contracts, releases, and signed agreements
How We Use Your Data
Providing filmmaking, photography, and production services
Communicating about projects, updates, and proposals
Internal business operations and service improvement
Legal, accounting, and regulatory compliance
Marketing communications (only with consent)
Legal Basis for Processing
We process your data based on:
Contract: necessary to deliver agreed services
Legitimate interest: ensuring business operations
Legal obligation: financial and legal record-keeping
Consent: optional marketing communications
GDPR (GENERAL DATA PROTECTION REGULATION)
Data Controller
MACK Productions Limited is the data controller responsible for your personal data.
GDPR Principles We Follow
We comply with UK GDPR and EU GDPR standards. Your data is:
Processed lawfully, fairly, and transparently
Collected for specific and legitimate purposes
Limited to what is necessary
Kept accurate and up to date
Stored only as long as needed
Protected with appropriate technical and organisational security measures
Your GDPR Rights
Under GDPR, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion (“right to be forgotten”) where legally permissible
Restrict processing in certain circumstances
Object to data processing (including marketing)
Request data portability
Withdraw consent at any time if processing is based on consent
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
You can exercise any of these rights by contacting us directly.
International Data Transfers
If we transfer data outside the UK or EU (e.g., cloud storage or subcontractors), we use GDPR-compliant safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.
Data Retention
Personal data related to projects and accounting is stored for up to 7 years as legally required.
Marketing data is retained until you unsubscribe.
Data Security
We use secure storage, encrypted devices, protected cloud systems, and restricted access protocols.
COOKIES
Our website may use essential cookies and analytics cookies. You can disable non-essential cookies in your browser at any time. Analytics data is anonymised where possible.
CONTACT DETAILS
For privacy enquiries, GDPR requests, or data access:
MACK Productions Limited
Person in charge: Adam von Mack
Unit D, 3 Dunnage Crescent
SE16 7FJ, London, UK
Email: adam@adamvonmack.com
Last updated: November 2025.